Basildon - Festival Leisure

Was in the Brentwood branch this afternoon and was served by very polite staff. What I didn’t like. Was how rude the (I’m assuming) manager to was to a couple of the staff. He was talking very aggressively and completely inappropriately to them. I found this very rude and upsetting. Even another member of the staff team tried to calm him down. This has ruined my experience with the restaurant as I don’t like the fact they employ nasty rude little men.

Need to improve on waiting areas as their sometimes is around 20+ people waiting for a table and gets really squished. Tables are very close togeather leaving you to bump into the table behind.

Very polite immaculate young lady called Harley was very helpful and nothing too much trouble. Never received a service like this anywhere before especially not in here. Will Deffo come back because of her 5 star . You should be proud to have her on board :D

Although extremely busy! Staff were great, food was prompt, and the new makeover is beautiful

It was time for a Rate Your Nando's team adventure to a Nando's which neither James nor I had previously frequented for Sunday lunch and Basildon Festival Leisure fitted the bill perfectly. We arrived within about 40 minutes and felt most welcomed to the area by various enticing road signs! We managed to locate the Nando's in the Leisure Park after a minor moment of uncertainty given the usual complications when using a post code for a leisure centre with no street number.

This is my favourite Nando's restaurant by far! Friendly staff, quick service and always clean. This is a great starting point before mentioning the actual food! The chicken is always cooked very well, with a generous amount of sauce given (mango and lime - my favourite!). I always enjoy going to this Nando's as I know I will never be disappointed.
I usually go in the evenings and it's usually very busy - another good indication that the restaurant and staff are a big success.

Very quick and excellent service. Food came out fresh and tasty. Restaurant was very quiet however staff were seen to be working hard still.

Easily the worst branch of nandos we have been to and we have visited about 10 between us. Service is terrible: the servers seem to be brain dead and no sense of urgency about the place. Table in between two doors ( bad design) so was freezing throughout our very long wait. Could see our food sitting waiting to be brought to us for ages. Chicken Luke warm and burnt.

The Festival Leisure Park "BasVegas" Nando's was the 33rd to open in the UK, and much in the same vein as the Cheshire Oaks branch, is bolted onto a cinema, bowling alley, night club, and various other chain restaurants, surrounded by a large car park.
On entering, we stood at the door for quite a while, waiting to be greeted by staff members who were off doing other things. It seemed nobody was set on door to table duty, but that's pretty much where my complaints end.