Basildon - Eastgate (CLOSED)

Average Rating: 
3.44 / 5

Staff: 
Average: 5 (1 vote)
Speed: 
Average: 4 (1 vote)
Decoration: 
Average: 3 (1 vote)
Food: 
Average: 3 (1 vote)
Eastgate Shopping Centre
Southernhay
SS14 1EB
01268 525 797
Halal: 
No
Nearby: 
Parking: 
Gallery
Photos submitted by: Ryan
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, June 22, 2025
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.75 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Disgusting customer service!!! We ordered 5 meals through Deliveroo and only received 1 full meal out of the 5, which is DISGRACEFUL, especially when you finish work and fancy a Nando’s and they don’t deliver it properly. As we couldn’t contact Deliveroo we then had to contact Nando's to tell them our problems, which then lead us to being on the phone for 38 minutes. Meaning the food that we did have is now STONE COLD.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Empty
Date of Last Visit: 
Wednesday, July 19, 2023
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The corn on the cob arrived at my door without the sachet of butter mentioned in the description of your menu. This has happened time time and time again. Sort this branch out it is useless, they NEVER answer the phone and really don't care about you or your customers. On that note, neither do I.
Now enter me into the draw and let's hope I win!
With no regards,
Adam Timothy Nield

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, April 7, 2023
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Good

Gerry Louis's picture
How Helpful?: 
No votes yet
Author: 
Gerry Louis
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, November 8, 2016
Time of Day: 
Weekday Lunch
Rating: 
3.88 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Easiest and quickest branch to get to of the day. And the first of the day just after 1.30pm. I'll just mention it's a £12.90 off peak return from a London Terminal (Fenchurch St, West Ham, Barking, Upminster) which makes it a cheap outside London Nandos visit.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Tuesday, January 19, 2016
Rating: 
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I love chicken wings peri peri wih rice salad and unlimited drinks... I used to come back everytwo weeks..near from my place
Freindly staff.. Clean..

James RYN's picture
How Helpful?: 
No votes yet
Author: 
James RYN
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, August 22, 2015
Time of Day: 
Weekend Lunch
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Having already visited Festival Leisure Nando's, it was time to check out Basildon's alternative Nando's experience! Parking was easy in the Eastgate car park, and we quickly found the Nando's in the food court area. The mall itself was a bit depressing (especially the upper floors), but that isn't Nando's fault!

Pompey Ranger's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, May 3, 2014
Rating: 
2.38 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This store in Basildon town centre has a number of car parks around it. Because I was in the minibus I had to spend some time travelling around the town centre before finding a surface level car park which was cheap at only 90p for 2 hours.

Jill Child's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Jill Child
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, July 4, 2013
Time of Day: 
Weekday Lunch
Rating: 
4.13 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was my first ever visit to a Nando's - I live in the Netherlands and sadly we don't have any! Very helpful, friendly and professional staff, the food was yummy and appeared very quickly - a welcome treat while shopping!

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, March 13, 2013
Time of Day: 
Weekday Lunch
Rating: 
3.63 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's is located in the Eastgate shopping complex, which is pretty large with some big units such as Debenhams and Primark. Parking is plentiful and well sign-posted, be it the multi-storey or one of the surface car parks. Anywhere you park will give you less than a 5 minute walk to Nando's.

DanB's picture
How Helpful?: 
No votes yet
Author: 
DanB
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, January 12, 2011
Time of Day: 
Weekend Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's is a part of the 'food court' in Basildon's Eastgate Shopping Centre and so it doesn't really have the character of a 'normal' Nando's restaurant.