Ashford - Designer Outlet - Anonymous Review

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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, August 9, 2026
Rating: 
1.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It took 15 minutes to be seen (we were the first ones in line) with only one couple behind us, only to then be told it would be 45 minutes, despite the restaurant having numerous empty tables. When we questioned this, the manager, Emma, was extremely rude and argumentative rather than helpful. She actually walked out on us. The diners including the few of us in the line did laugh afterwards. The whole experience was very disappointing and, frankly, a huge loss of business caused by poor management and customer service. I would appreciate an explanation as to why customers were being turned away when so many tables were available.

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