Westfield - Shepherds Bush - Elliott Waters Review

Elliott's picture
How Helpful?: 
Average: 5 (2 votes)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, March 22, 2015
Time of Day: 
Weekend Lunch
3.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The second Nando's of the day, would be Westfield Shepherds Bush, and after a quick visit to purchase some other items, Nando's was located for the Peri-Peri to begin!

Approaching the outlet, there appeared to be quite an efficient queueing system in place, which had been barriered off, presumably to prevent people from congregating next to the escalators leading to this level in the centre. After a short wait in the queueing system, and a few people being jumped ahead as they had a larger group and needed a larger table, a small table was found and we were lead to it. It looked a little grubby, and still had the previous occupants sauces on the table, including vinegar, the smell of which makes me feel unwell!

A short ponder of the menu, and I went to order. Sadly here there isn't a clearly defined queueing system, so it does end up becoming a free for all. After what seemed like a really long wait, I was served by a Nandoca who clearly didn't want to be there. There was no hello, no can I take your table number, no have you got a Nando's card, no repeat back of the order, and to top it off, playing with his phone checking football scores as payment was taken and the receipt was printing. I gave a disapproving look and pointed, to which I got a shrugged shoulders response. It just wasn't a pleasant experience. I then returned to the table quite irritated, forgetting to retrieve cutlery and sauce!

The outlet itself is quite impressive, with some reasonable Nando's decor across the outlet. It is in an L shape, and contains 104 tables of varying sizes. On the outside it is mainly tables for four, with tables for two mixed amongst big round tables for 8+ in the middle. On the inner wall are more tables for 2, with some booths for 4. The till and grill are on the corner of the L, toilets at the rear, with the cutlery/sauce point in between them. Decoration is quite nice, some rather odd lighting, and South African art around the outlet. Lots of red has been used which is nice.

The meal arrived after 10 minutes, and was clearly quite rushed, a sad side affect of the outlet being really busy all the time. I ordered chicken wrap with salad, and the wrap was disintegrating on the plate. Chicken had fallen out, the tortilla was torn, and too many lashings of Mayo had been used to try and stick it all together. The salad was rather dry and stringy, overall not a great meal!

After a short wait, I vacated the table and exited. There was no thanks or goodbye, which was a little disappointing considering we walked past a Nandoca on the door holding menus.

Not a great branch, and wouldn't reccomend unless you are already in Westfield. There are many other outlets in this area which are much better, and only a short hop away.

Parking is aplenty with it being located in the food hall of the Westfield, and it can also be reached from Shepherds Bush Central line, Overground, and National Rail station, and White City Circle/Hammersmith & City line station. Plenty of buses too from many parts of London all stop outside.

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