West Hampstead - raphdean Review

raphdean's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
raphdean
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, September 8, 2013
Time of Day: 
Weekday Dinner
Rating: 
3.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Two problems occurred at this visit

1. One of the meals did not appear had to remind staff
2.More serious is that they appeared to have trouble with my credit card. I found out the next day from the credit card company that the place tried to take £554,000 from my credit card. Thats alot of chicken with many legs. They then asked for another card with took ages to comes through. I have not been back but did speak to the manager who told me to speak to her next time I came in. They need to to be more carefull with credit cards since my card was blocked for a time.

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