Uxbridge - Damien Review

Damien's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, November 19, 2011
Time of Day: 
Weekend Lunch
Rating: 
2 / 5
Friendliness of Staff: 
2 (Quite rude, Ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Uxbridge Nando's was the 42nd to open in the UK.
We visited on a Saturday afternoon at about 2 and were asked to wait outside for half an hour for a table.
We waited in the nearby Slug & Lettuce, and popped back half an hour later, only to be told the wait for our table would be at least 5 minutes more.

The place was busy and noisy, and we were pointed upstairs, rather than shown to a table.
I could understand them being slow with so many people in, but there was no excuse for my food to arrive half an hour after that of my friend who ordered right before me.
When we asked a passing member of staff where the food was, she seemed annoyed at us, like us being in the restaurant was putting her out.
The food, once it had materialised was pretty good (ignoring the half blackened corn, which they put burnt side down, so to disguise it on the way to the table) but I was so damn hungry I would have enjoyed pretty much anything at this point.
Were we not in Uxbridge specifically to eat here, I would have given up and gone elsewhere.
The place was overall slow, noisy, and badly managed, with a few rude staff who let the nice ones own.

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