Tooting - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, July 30, 2017
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nandos is always been close to my heart, after 1 year me my wife and son went to see what we have been missing.

IT WAS THE MOST DISGUSTING EXPERIENCE. We was left standing at the front with no knowledge where to go. Approached by someone helpful, said they will try to get us seated. Waited over 10 mins for someone to get back to us and once taken to the seating area lol it was filthy. Bearing in mind they are busy, completely understandable i waited to ask for them to clean the floor and the high chair again. The guy cleaned the floor and once we approached our seating area IT WAS STILL FILTHY. FOOD ON THE FLOOR BABY FOOD ON THE HIGH CHAIR. Another member of staff was walking by. I KINDLY asked could you please clean it again THE STAFF SAID HERSELF ITS NO PROBLEM I DONT BLAME YOU IF I WAS RUNNING THE FLOOR I WOULD NOT HAVE IT LIKE THIS, ITS DIRTY.

Thereafter after we waited a long time for food, and once arrived my side orders were cold! My rice was rock hard i was literally so dissapointed and heart broken that i just ate the food and wanted to leave.

It doesnt even stop there. The staff took the empty plate and brought the bill. My wife had her salad left over they didnt even give it as takeaway we tool it to the front and was given a unmade take away box trying to solve how to get it closed!! REALLY? COME ON. CHECK CCTV. IT WILL SHOW EVERYTHING. I was thinking to write a review on twitter and tag or write a review on Trip advisor but i dont think it will do justice.

Please look in to this and i do expect a response. AND I CAN ASSURE YOU NEVER again am i revisiting this branch.

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