St Pauls - One New Change - Trish-the-Dish Review

Trish-the-Dish's picture
How Helpful?: 
No votes yet
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Tuesday, August 21, 2012
Time of Day: 
Weekday Lunch
4.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Lunchtime in the city is always going to be heaving but Nandos New Change still has a relatively relaxed atmosphere that belies the frantic pulse you can feel from the kitchen. It took about 20 minutes to get to the till so I could place my order. But the girl on the door recognised a veteran Nandette and brought back my table number so i didn't have to leave the queue. Super service!

Decor is aimed at the fast turnover of a high-volume restaurant,  but still a nice industrial art feel with bright geometric patterns and painted corrogated iron on the walls. 

1st stop was the drinks, and sadly it was a mess. A rogue ice vender meant there was crushed ice everywhere; on the floor, the counter and mounting up in the machine itself. It  looks like the machine could do with a service.  

The drinks machine was my next stop, and the diet coke was completely out of post-mix, making for a rather bland experience. I reported it and it was looked at on the spot. 

My Halloumi arrived within 10 minutes,  soft and pefectly cooked. Half chicken arrived minutes later, absolutely lathered in PeriPeri goodness. The rice was perfectly cooked and heaped high, as was the coleslaw. The chicken was great too, I expect because of the fast turnaround. 

Staff are all very friendly and I'll definitely be back!


Jennifer's picture

Great service or so I thought. I made an ordered for one (quarter chicken and chips) to take away. After waiting some time only half the order was brought out. While I waited for the rest of the order to arrive I saw the server pick up my order of the counter and put some chips from the top of the bag into his MOUTH. Unbeknown to him I had seen the whole thing and told him I didn't want them and asked for the manager. When I told the manager what had happened she didn't once apologies but said it wasn't their policy so it couldn't have possibly of happened. I was completely shocked by this as I've been to different Nando's on many occasions and never experienced anything like this. Needless to say I will never visit the St Pauls Nandos branch again.

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