St Pauls - One New Change - James RYN Review

James RYN's picture
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Number of Visits: 
This was my first visit
Date of Last Visit: 
Saturday, January 29, 2011
3.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Barely 12 weeks old and right in the brand new One New Change shopping centre, this Nando's was a mainly average affair. The decoration isn't quite up to the standard of some of the other new Nando's branches I have recently been to (Bentley Bridge, Neasdon), and there was none of the famous Nando's artwork to speak of. Table layout was efficient and there were some nice boothes in the back area. Guys - check out the toilets for some very interesting urinals. Another thing to watch out for is the early closing time on Saturday and Sunday. As for the local area, the shopping centre is right in the centre of the City of London and is ideally situated for most city workers.

Probably the highlight of our quick meal was the Nandoca who took our order: Laurence. He was very friendly and took an interest in the website and our trips to Nando's all over the country. He even asked the chefs to prepare us extra special burgers (more on that later). We felt very welcomed, but the staff narrowly miss out on a 5 due to Laurence's friendliness not being replicated by the rest of the Nandocas.

As for the food, it was a below average meal with slightly undercooked chips and nowhere near enough peri-spice. The burger was probably the best I have had so far in 2011, with it being the usual size I had been used to before the new reduced portion sizes. Luckily my friend and I had burgers, since the restaurant had run out of chicken on the bone! This would have been a disaster for some groups, and I would expect the restaurant to better know how much chicken they need after being open for 12 weeks. Definitely room for improvement!

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