St Albans - Anonymous Review

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, August 13, 2019
Time of Day: 
Weekday Dinner
Rating: 
1.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Arrived at around 9pm and ignored by waitress, found our own table and sat down.
Went to find a menu, and the waitress made a passing comment about only butterfly burgers left or burgers. We did not expect this at that time in the evening - wasn't like it was near closing time.
When asked her to explain using the menu what she meant, she was incredibly unhelpful and rude and said "well are you gonna order or not?" - well how could we order when we had no idea what we could order!
Was shown a tray of 2 chicken wings and another couple chicken pieces in a draw at which point we decided to walk out.
Will not be returning to this Nandos, staff rude and completely ill prepared to run an evening dinner service.

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