Slough - Queensmere - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, December 28, 2013
Time of Day: 
Weekend Lunch
Rating: 
1.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My son and I eat at Nando's about 2-4 times a week. Our meals are usually great.
Today my sons chicken was burnt, he is diabetic, so having waited longer than usual he had to start eating.
When I did speak to the manager Phoebe Mayo I was very disappointed at her attitude, very uncaring and also her dress attire.
She was dressed very casual indeed with just a Nando's hoody, no name tag and I had no inclination that she was the manager until she told me. She offered to replace the food, but as I had already told her my son was diabetic and having waited longer than usual he had to start eating. THAT WAS IT NOTHING ELSE.

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