Northampton - Anonymous Review

Anonymous's picture
How Helpful?: 
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Anonymous (not verified)
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, January 24, 2018
Time of Day: 
Weekday Dinner
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Really disappointed . A teat out for our 13 year old eldest granddaughter. Told that limited menu due to probs with equipment and fire alarms going off when used . Chose out of preferred menu for no delays as chosen menu would be 30 mins wait. After an hour no food arrived .When food arrived, Not very warm chips. My meal was all cold and I asked for a refund . Sat and watched my Husband and granddaughter eat but they kept asking me to have some of theirs cos they were sorry mine was being redone . I saw a manager and asked for a refund as the other two meals were finishing . He was understanding and said I could also have a take out of the meal plus a refund. Still really unhappy to leave the restaurant hungry and with a paper bag of food I no longer felt like eating . The manager explained that the veggy super green burger does takes the longest but this was not mentioned on ordering . Just home and cooked myself egg on toast as take out cold !!! Amazed any business can survive if it delivers so little for the money !! So Sorry for staff working in these conditions Too !!During the wait the place filled to the brim so good luck to the punters who followed us !!!


Eileen Wynne 's picture

Hope this honest criticism promotes some change but not holding my breath . If you have a menu make it all available and hot please !!

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