Newbury - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Sunday, April 14, 2019
Time of Day: 
Weekend Lunch
3.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

So we decided to have a nando’s, however I waited 10 mins for someone to come and serve me at the till, I could see they were busy so didn’t mind.
We waited about 25/30mins for our 3 meals to come, my husband had half chicken extra hot with piri piri chips, his meal was excellent. My daughter had the chicken strips, with chips and garlic bread again her meal was excellent.
I had ordered butterfly chicken, chips and Coleslaw, when it arrived my chicken skin was burnt black I thought oh well it’s just the skin, however my chicken was so dry I struggled to cut it, my chips were stone cold. I asked to speak to a manager Stephen who not only re-cooked my meal, he then gave me a voucher for a meal to use for next time.
Stephen also noticed our daughter opted for the drink with her child’s meal, he then come over and asked her if she would like a pot for the frozen yoghurt for her.
I cannot fault the level of customer service, I received by Stephen the manager in Nando’s in Newbury. He was extremely helpful and really couldn’t do enough to ensure we had a nice meal. We really appreciated everything Stephen done for us he definitely went above and beyond.

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