New Malden

Average Rating: 
3.62 / 5

Staff: 
Average: 3 (5 votes)
Speed: 
Average: 3 (5 votes)
Decoration: 
Average: 3 (2 votes)
Food: 
Average: 2.7 (3 votes)
197-199 High Street
New Malden
KT3 4BH
020 8942 6944
Halal: 
No
Nearby: 
New Malden train station is a five minute walk from Nando's.
Parking: 
There is a multi-storey for Malden Central almost opposite Nando's which is open 8am-10pm Mon-Fri and Sat 8am-7pm (charging 8am-6:30pm) priced at £0.90/hr. If you fancy a little walk (half a mile), then back down Burlington Road towards the A3 is a B&Q with a large multi-storey and a Currys/PC World, which are free (for 'customer only'...).
Photos submitted by: Pompey Ranger
Photos submitted by: Ryan
Photos submitted by: Gerry Louis
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, November 4, 2024
Time of Day: 
Weekday Dinner
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Do not come here , supervisor was rude

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Monday, April 29, 2024
Time of Day: 
Mid-afternoon or late evening
Rating: 
1.88 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I usually order the loaded fries from Kingston branch but in some instances I have ordered from new Malden. Today will be the last day I do so. Everytime I have been the service is so poor that guests are seating themselves, food is rushed or left on the stand for some time that it actually arrives loop warm, no apologies for any delay. Things really need to change there as it’s so bad.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, September 14, 2023
Time of Day: 
Weekday Dinner
Rating: 
2 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Im not one to normally leave bad reviews but this time was a joke. I love Nandos and frequently visit different locations. This New Malden one needs some attention. One bad restaurant should not tarnish the other good ones. Hope it gets fixed ?

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, June 25, 2023
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My food delivery order didn’t arrive. The manager of this branch Ayrton refused to send me out another order even when I offered to pay for a cab to send it in he said no he wouldn’t do that then rudely slammed the phone down on me when I pointed out that they had taken my money and not delivered the food I paid over £28 for. He was trying to pass the buck to that pointless shower Deliveroo saying I needed to contact them. I paid my Money to Nando’s of New Malden.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
Date of Last Visit: 
Friday, December 2, 2022
Time of Day: 
Weekday Dinner
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Thanks for a great experience as usual today. Our hostess was Aliessa at New Malden Nandos and she was extra great and attentive- she definitely made our family dinner with our 22 month old a lot easier and more enjoyable.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Friday, December 2, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Food was banging but even more fiery due to Alessia’s customer service, would deffo come again!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
Date of Last Visit: 
Friday, December 2, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Chicken liver

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, September 2, 2022
Time of Day: 
Weekday Lunch
Rating: 
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Walked in 20 min after opening. Most tables dirty, menu's definitely not cleaned (covered in ketchup) made me worry about the rest of the standards!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Friday, May 6, 2022
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Porsha was amazing!!!! I really loved her service I think she’s just an amazing waitress. Great service!! 10/10

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Tuesday, February 8, 2022
Rating: 
1 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Garbage restaurant make excuse even when food is ordered online can’t even deliver to the right *ucking house useless staff and useless people who can’t even drop off food disgraceful service

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, August 28, 2021
Time of Day: 
Weekend Lunch
Rating: 
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Food cold run out of condiments don’t serve hot drinks

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Thursday, June 3, 2021
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Irja advised us there was a 20-30 minute wait. We then decided this would be too long for the kids and so waited to place our take away order.

Irja then returned to say that a table had become free and we would be able to be seated in 5 minutes. Service was great all the staff were highly attentive. The food was great as usual! Irja in particular is a great asset to the New Malden branch. The kids even searched for her at the end of the meal to say "thank you".

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, May 30, 2019
Time of Day: 
Weekday Dinner
Rating: 
3.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Chicken small not much sauce disappointed

qprvicky's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, December 10, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This is still my favourite Nando's - being less than 700 steps from my front door. (Thank you fitbit). I don't go here as often as I did when it first opened - but I am always treated like a long lost friend when I do. One staff member in particular always makes time to stop and chat.

The food came out quickly and tasted really good. Service was friendly as ever (at the till point and colleagues out serving).

qprvicky's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, January 23, 2016
Time of Day: 
Weekend Lunch
Rating: 
4.25 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I visited my favourite Nando's with some bonus guests. As well as mother and I, we had my goddaughter (7) and her brother (4). I've only ever had to order the kids menu from Nando's once before but with the two of them it was going to be a new experience. Children's menus were provided without asking (an improvement on my previous experience), and the kids had a great time doing the activities. There was a bit of a wait for the food but the kids were occupied so that didn't matter.

qprvicky's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, January 6, 2016
Time of Day: 
Weekday Dinner
Rating: 
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was a belated leaving do with some colleagues from my job I left just before Christmas. Most of them had not been to this Nandos before and they all commented on how nice and spacious it was, as well as that the decor was really nice. They all had driven or taken public transport and found parking easy and transport links good (lots of local free roads for parking and near several bus routes and the mainline train to waterloo).

qprvicky's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, September 4, 2015
Time of Day: 
Weekday Dinner
Rating: 
4.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Not even embarrassed to say that this was my second trip to this Nando's in 4 days.... it's been that kind of week! ;-) Anyway, I met a friend for a catch up dinner. Got a good table, there was no queue to order and food came out really quickly. I had to send back my pitta as it came out wrong, but it was back out again in less than 2 minutes.

qprvicky's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, September 1, 2015
Time of Day: 
Weekday Dinner
Rating: 
4.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I love this Nando's and not just because it is 5 minutes walk from my home. I went with a friend for a weekday dinner at around 6pm. My friend had not been to this Nando's before but was very pleasantly surprised - and she is a tough cookie to please.

qprvicky's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, August 5, 2015
Time of Day: 
Weekday Lunch
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I love this Nandos. I have to admit, when I heard New Malden was getting a Nandos it may have been the greatest day of my life. I was there on opening day of course. The location is convenient, right by 131 and 213 bus stops. It is a large Nandos, and it feels spacious and airy. When the weather is warm they have sliding windows and some tables outside. There are Dyson airblade hand dryers in the toilets-always a sign of a good establishment! ;-)

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Sunday, February 8, 2015
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Grandsons birthday we went for late afternoon meal, some staff were not very happy as we were14 of us. We didnt mind waiting, felt staff were not pleased about the numbers. Even one staff mentioned that we should go to kingston branch. At the allwent very well, felt that staff need some customer care training. We all enjoyed at the end.

Pompey Ranger's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Empty
Date of Last Visit: 
Thursday, January 22, 2015
Time of Day: 
Weekday Lunch
Rating: 
3.63 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This store at the south end of the main shopping street in New Malden which has a strong Korean feel, I arrived at the train station which is at the north end of the same street. The store is on the corner of a large roundabout which it makes use of by having large windows going around along the angled side with some iron work in the window. I can see them putting blinds in the windows in the future as the winter sun streamed in a little harsh.

Ryan's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Wednesday, December 17, 2014
Time of Day: 
Weekday Lunch
Rating: 
3.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Was looking forward to this one - a brand new Nando's, so expectations were high! This Nando's is located on the roundabout with The Fountain pub and the High Street. There is a multi-storey for Malden Central almost opposite Nando's which is open 8am-10pm Mon-Fri and Sat 8am-7pm (charging 8am-6:30pm) priced at £0.90/hr.

Gerry Louis's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, December 11, 2014
Time of Day: 
Weekday Dinner
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Second day of birth but if the restaurant continues like it has it could potentially be top ten. I'm very excited at the possibility of doing the first review for this restaurant as I've been waiting for it to open for some months now.