Friendliness of Staff:
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service:
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food:
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness:
4 (Very clean, newly furnished, impressive artwork and lighting)
I usually order the loaded fries from Kingston branch but in some instances I have ordered from new Malden. Today will be the last day I do so. Everytime I have been the service is so poor that guests are seating themselves, food is rushed or left on the stand for some time that it actually arrives loop warm, no apologies for any delay. Things really need to change there as it’s so bad.