Nantgarw - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, April 25, 2018
Time of Day: 
Weekday Lunch
Rating: 
3 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Was on my way to an event at the nearby bowling alley and decided to pop in for a cheeky Nando’s beforehand since normally his Nando’s is very good, my experience started off well being quickly seating in a quite busy restaurant despite being on my own, I ordered a single breast burger and chips as per usual and then waited… unfortunately the food didn’t arrive for a staggering 40 minutes which was unprecedented in my visits to various Nando’s. The waitress was extremely apologetic when she bought the food over even more so when she learned I hadn’t been told about the “delay with the chicken” when ordering, as she was walking away I heard her mention it to the man I presume was the manager or team leader (who was ironically also the man that took my order) but nothing else happened apart from a further apology on the way out. Such a shame that this happened as this is totally unrepresentative of my previous visits.

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