Metro Centre - Blue Mall - Pompey Ranger Review

Pompey Ranger's picture
How Helpful?: 
No votes yet
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, January 6, 2012
Time of Day: 
Weekend Dinner (Inc Friday)
2.75 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where is the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I have been to the Metro centre on numerous occasions but still find the parking and one way system confusing so always end up in the yellow car park. Parking is free and there are many many spaces at this large shopping complex complete with cinema. The one I have been previously to is easy to get to from the yellow car park and is the Garden walk Store. Today I was venturing to the Blue Mall store as Marc had asked me to and I will hit the Gate another day.
This store is on the ground floor of the Blue wing and if your not used to the metro centre I would recommend a look at the map.
Turning up at the store which whilst having a glass front has expanded out into the mall I saw a large queue out the front. We rushed over to have our name put on the list maintained by a nandos welcomer who initially tries to persuade us to go to the other store. We gradually worked our way forward in the queue till we were inside and then eventually got a seat on the waiting bench.
The first table we were given was the first one in the door which we sat down to then realised it was like still being in the queue with standing people towering around us on 2 sides, their bags knocking our backs. We requested a change to which the welcomer was eventually persuaded and told us she would give us the new table number whilst we were in the queue to the till. Once we had been told our new table number we then had to race over and argue with another floor walker who was wanting to give it to someone else, he went and checked with the original welcomer and left us to our table. The till girl wasn't very friendly and being Geordie seemed determined not to understand our order and seemed to persist in putting in what she thought we ought to order. Since I had given my mum the exact money to the penny for her meal (all about maximum number of loyalty stamps!) this showed, and despite my mum wanting a large chips to turn her chicken into a meal and tap water the women was determined she should have a small chips and trying to charge her for her tap water. After a bit of determination and my mum going round to the other side of the till to point out which buttons she insisted the woman use on the till, we had the meals sorted! We had also paid for bottomless frozen yoghurt which the staff informed us we could queue up after our meal to collect the pots we persisted that we would take them now so we DIDN'T queue up again.
Back to the waiting game. After a while and my brother making a visit to the frozen yoghurt machine to make his point the food arrived.
We were a portion of chips short and so prevented the manager who brought the plates from leaving the table. He straight out said we hadn't ordered more with certainty and quite rude like if we were trying it on. We produced our receipts pronto which he looked at then said he would go check (like if we are in the habit of taking a printer out so to print our own receipts just for a portion of chips!). He then came back with the chips and said it was because we had an order cancelled on the till, more like its because your till girl wouldn't just put what we asked for through first time! The food was ok nothing bad. The chip portion wasn't great as they decide to use those little pots to put them in rather than putting them on the plate. The chicken was normal. Probably more of a disappointment after having got used to the larger sizes whilst we were in Scotland.
The store on the bright side was well decorated and featured much object d'art around the back and many raised booths, Toilets were clean and at the back of the store and the beverage and sauce area was also standard. What we noticed wasn't standard was the Frozen Yoghurt machine which was a different make to normal and worked fine but resulted in a thicker dispense.
Once finished we were glad to leave and noticed they weren't great at clearing the table promptly.
I can recommend the store in the Garden walk (yellow cube) far more highly and wished we had taken the initial advice to head there rather than wait it out in the blue mall if it wasn't for Marcs desire for a review of this store and noticed the queue had disappeared whilst we were in the store, probably after having heard our sorry experience.

Add new comment

(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.

Plain text

  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.