Merthyr Tydfil - Anonymous Review

On Monday the 29th Decemeber My family and i went to Nandos for a family night with my daughter who i only usually get on weekends. We had two excited children as we was going bowling before hand and then to your Nando in nantgarw. After a lovely time bowling we was starving so we made our way over with our £20 gift card that we asked for a gift for christmas as we love your food usually and have a very good experience to be told the systems are down and not recognizing gifts cards or loyalty cards which we wanted to use both as we had been saving our free whole chicken till we was all together.
So we all got back in the car and travelled 25 minutes to your Merthyr restaurant and have never been so disappionted with a meal out. We was sitted and ordered our food. My 2 children complained there were cold i tried to ignore the fact i was freezing also not to influence anyone else. so i ask a member of staff and they said they will turn the heating up. 15 mins later we all had our coats on so asked another member of staff after the table next to us complaining also why was it so cold? He said he will turn the heating up.
Food arrives burnt but at this point we were all starving, My parnter goes to fill out drinks up to have with our meals. Great!? the drinks machince is broken!! Asked for a refund and all had to drink water!
So i was so annoyed and having to eat our food with coats on i thought what a waste of £43.00 i could of had a better meal at home.
When we made a complaint we was told they are have been having a problems with the heating and waiting for a engieer to come and cant keep up with it because its so cold outside and apologized about the drink machine breaking. Absoultely awful and disappointed as we are so use to great service.