Manama - Juffair - Archive Review

Archive's picture
How Helpful?: 
Average: 1 (1 vote)
Number of Visits: 
How Busy?: 
10 - 25 minute wait
Time of Day: 
Weekday Dinner
Date of Last Visit: 
Tuesday, June 1, 2010
2.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

After visiting several Nando's in the UK and receiving a consistent level of good service one would assume that the same would apply to their branch in Manama. However, this was not the case. I felt that there was a high level of arrogance among the staff and the customer experience objective seemed to be ignored or rather discarded. For example, when requesting that the chicken be cut up into 4 pieces (as is the norm in the Nando's I've visited in the UK) the waiter blatantly ignored the request and had to be asked again. The food came 20 minutes after ordering, significantally later than the waiter had promised. The food itself seemed to lack the Nando's finesse I have enjoyed in the UK. The chicken was of poorer quality, the marinade sauce had not been evenly applied and was uncooked in some places. On the whole portion sizes were substantially smaller, which was disappointing. The self-service nature of the UK restaurants had not been copied in Manama, which had adopted the traditional 'waiter takes your order' approach. Personally, the self-service aspect is something which Nando's does well and it was a shame to see that it had been excluded. There were also a greater variety of food on the menu which was not available in the UK, and it was relatively cheaper which was a plus point.
On the whole, I wouldn't go to Nando's again in Manama and this experience was not an isolated case, it was pretty much the same experience in both the Juffair and Adliya branches.

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