Liverpool - Queen Square - Damien Review

Damien's picture
How Helpful?: 
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Author: 
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, June 8, 2013
Time of Day: 
Weekend Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

On my previous visit to Queen Square Nando's, the manager refused to accept a perfectly valid loyalty card, one that I later used in another restaurant. I tried to not let this jade my opinion on my second visit to Nando's 55.

We arrived mid way through a sunny Saturday afternoon and parked up in the nearby multistory
Provided that the restaurant is pretty central in Liverpool and that it was 3pm on a weekend, I was rather surprised when we only had a ten minute wait for a table. Sadly, the praise ends there.

We were seated in (though not leaded to) the absolutely blisteringly hot upstairs area (pre-warned that it was hot up there, but not given the option to sit downstairs) and given some fresh new menus. Being here to review, I decided to try the new menu item, the avocado salad. £9-something with chicken, £6-something without. I went for the chicken option. Firstly, there was nowhere near £3's worth of chicken on it. Secondly, the crudely chopped half avocado clumsily thrown on top of the leaves was rock hard, to the point where it was really difficult to cut and tasted of absolutely nothing. The kitchen staff clearly need a lesson on what an avocado is, and when one is ready to eat (I'd say this one needed about 5 more days to ripen).

Other than this, there were various mix-ups including a wrong order and a jug of sangria that never materialised. When this absence was questioned 20 minutes later, we were treated with suspicion rather than an apology. The pretty young staff, while nice never had their hearts in it and more often than not looked lost. The guy serving me at the counter had an argument with his dad before taking my order. Other niggles included the toilets being 3 or 4 levels below the area where we were sitting. The chairs were also worryingly sticky.

All in all, it's a shame that the quality of food and service aren't very good here and that the upstairs is so uncomfortably hot, as Queen Square doesn't look that bad inside and it's in great location.

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