Lime Street - Gerry Louis Review

Gerry Louis's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, January 28, 2015
Time of Day: 
Weekday Dinner
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Disappointing!

8 minutes walk from Monument station on the district, ham and city, Waterloo and some other line, make for the M&S, turn left and you reach Lime Street. You'll feel like you're playing "where's Wally" whilst trying to spot Barcelos on his sign, but the Nando's is definitely there.

Entered the restaurant to see a til, diner like seats and an elevator. You'll also meet a Nandoca who runs past you down the stairs like the white rabbit, who only speaks to you once you've followed her down and offers a table. Empty seats near the front underground til, she shows us around the back area where four other sets of couples sit. Giving us table 18 which I wasn't happy with, it was completely squished next to 17 where no one could've sat there if they wanted to.

Ordering should've been easy but the Nandoca decided to disappear after she served the person before me. Another one noticing the queue building up decided to come over and serve me. Using my Christmas bounce back voucher I claimed a free half chicken and matched it with another quarter mango and lime, garlic bread, chips and sweet mash. No bottles of lemon and herb on the sauce station, had to beg one of the other diners for this later on as no staff were around to ask for any others.

Long journey from Twickenham, I went to check out the toilets before the meal should have arrived. A cold draft meets you as you exit the eating area and go searching for the toilets which are down two sets of steps towards the basement. I was very impressed with the beehive/ honeycomb style tiling pattern in the loos and the colour scheme but self flushing toilets are annoying especially if they flush too early. Then had to wait til the sensor reset itself so I could flush after using.. Too sensitive automatic sensors? Hmm...

17 minute wait for lukewarm chicken, a mountain of lumpy, hard mash, small garlic bread halves and loads of chips which I wish had peri salt on them. No one came over to check if everything was okay and loads of tables we're left unclean. It seemed a common theme for them to apologise for delay of food even tho it wasn't rammed. Even asking for a takeaway bag took a long time as no one was available at any time.

The only other two positive, if I've said anything positive is the back wall where there are odd pottery vases on the wall and the hexagonal bulb covers. That would've been great if one bulb wasn't exposed, if the paintings they had in there weren't shit, and if one of the walls wasn't just basic wall... This branch definitely needs improving and investment and staff retraining as the customers should always come first. In no rush to go back here at any point.

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