Leeds - Trinity - Elliott Review

Elliott's picture
How Helpful?: 
Average: 3.6 (7 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Sunday, November 16, 2014
Time of Day: 
Weekend Lunch
Rating: 
3.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited Leeds for a day out, and Leeds a Trinity was chosen, as it is quite handy to get too when you're in the city centre.

Entered the outlet, and was advised that I would have to wait. There were quite a few free tables, including one right next to where I was stood waiting. After a while, the Nandoca came back and told me I could take the table that has been sat empty since before our arrival 'if I wanted'. Not the best of welcomes! So I sat down (as surprisingly, I did want to sit down!) and pondered the menu.

I went up to order, and there was a Nandoca moving between the tills, which confused a few people who thought four tills were open, when in fact only one was open. I eventually placed my order, which was navigated with some ease, it didn't seem to take a lot of effort, but I was slightly irritated by when I used my gift card, they asked if I wanted it back as "it's only got £1.50 on it". Of course I want it back, who wouldn't?!

After ordering, I visited the cutlery and drinks area to obtain the items I needed. I was dissapointed at how few Lemon and Herb sauce bottles there were, and the drinks machine was swimming in cola, and piled high with ice. I returned to my table, and then sat and waited, and waited. I saw my meal being prepared, as from my seat I had an excellent view of the grill. I saw the burger get put on the plate, and then nothing else. It sat there, along with other half prepared meals, and then some rice appeared. After a while, the chips appeared, and thena further long wait, a server appeared and started taking out the orders. In total I wated 22 minutes, 10 of which were spent waiting for the meal to be taken from the hot plate to my table.

When the meal did arrive, it was quite disappointing, just like the service. I ordered chicken breast burger mango and lime with chips and spicy rice. The burger bun was cold and stodgy, the lettuce was wet (and had soaked through to the burger!), the tomato was a measly sized sliver, and the chicken was cold, but had plenty of Peri-Peri on it. The rice was stone cold and lumpy, borderline send it back state, but the chips were quite warm.

We were asked if we had everything, and the table market chicken was taken away. Similarly, the plates were cleared incredibly quickly. I had only just put my fork down when they took mine, and my friend still had a face full of garlic bread! Go from too slow to too keen. After this we left, as I didn't wish to have anything else, when the Christmas markets were offering much better service!

This outlet is split in to two areas, as if it takes up two units in Trinity shopping centre. The first unit, which contains the entrance, also has the till and grill, which are immediately in front as you enter. To the left, and right, are a large amount of seating, and the cutlery station is to the right. In the second unit, which is entered via a slight walkway past the cutlery station, are lots of tables, and not much else. Decoration is quite busy, there's a lot going on, and a lot to take in. The ceiling is weaved, the lights dangle down with netting over them, walks are covered in 'decorative paint splashes', the story of Barcelos, the history of Nando's amongst others. The outlet is located in the Leeds Trinity centre, on the second level, opposite TGI Fridays, near the Trinity Kitchen. It can be reached by rail at Leeds station, by bus outside, or there is plenty of car parking available for the centre.

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