Horsham - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, August 8, 2026
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Not recommended at all. Absolutely appalling customer service and rude. Ordered online for collection, only had half of the order, when we called to complain we were told redo the complete order as the food already collected would be cold after an 11 mile journey. Upon collection there was only the missing half and the staff including the manager were rude. A complete evening meal for 8 of us ruined before flying today. Disgraceful is an understatement

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