Gloucester - James John Lewis Review

James John Lewis's picture
How Helpful?: 
Average: 5 (1 vote)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, October 19, 2017
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My chicken was cooked to perfection and when querying a side of Hummus and pitta it was immediately got for me which I was very impressed with how quick they all were. All the staff were incredibly friendly and polite, giving me a fantastic customer experience they should really be proud of. One member of staff by the name of Will I believe really amazed everyone with the level of service he provided, after asking about the vusa perinaise and whether permanent or limited, as all of us found it was a huge improvement upon the already delicious original perinaise, he gave us lots of great information, suggestions and even gave us some to take home. This gave me great satisfaction, completely shot my expectations of customer service in general and made a bad day turned good significantly better. The entire team there were excellent and they all deserve commendation but Will went really above and beyond for us which deserves extra credit.

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