Feltham - Sonia Kaur B Review

Sonia Kaur B's picture
How Helpful?: 
No votes yet
Number of Visits: 
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Thursday, August 6, 2015
Time of Day: 
Weekday Dinner
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This is my regular Nando's restaurant and I love it there.

I always ask for my chicken well done - as I prefer it a bit chargrilled - not dry but chargrilled. However, sometimes they ignore this request and bring out the chicken as normal and I have to ask it to be sent back. This happened (again) on this particular occasion. Unfortunately, when they bought it back it looked exactly the same and tasted very dry. I was going to suck it up and just eat it - but I couldn't - otherwise I wouldn't have enjoyed my experience or got my monies worth.

I had to complain and get it sent back for the second time - the manager approached the table and was very apologetic - he even said he will make sure the chicken is done perfectly and offered free starters whilst I wait - as my friend was already half way through her meal - I asked for 3 hot wings.

Once my food did arrive - it was perfect, well done but juicy on the inside. I was very happy with how the manager resolved the issue - and the chicken was worth the wait in the end!!!!!!

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