Feltham - Sonia Kaur B Review
This is my regular Nando's restaurant and I love it there.
I always ask for my chicken well done - as I prefer it a bit chargrilled - not dry but chargrilled. However, sometimes they ignore this request and bring out the chicken as normal and I have to ask it to be sent back. This happened (again) on this particular occasion. Unfortunately, when they bought it back it looked exactly the same and tasted very dry. I was going to suck it up and just eat it - but I couldn't - otherwise I wouldn't have enjoyed my experience or got my monies worth.
I had to complain and get it sent back for the second time - the manager approached the table and was very apologetic - he even said he will make sure the chicken is done perfectly and offered free starters whilst I wait - as my friend was already half way through her meal - I asked for 3 hot wings.
Once my food did arrive - it was perfect, well done but juicy on the inside. I was very happy with how the manager resolved the issue - and the chicken was worth the wait in the end!!!!!!