Euston - Anonymous Review

As a busy professional, I stopped at Nando's to collect a takeaway meal before returning to the office. Unfortunately, I was given the wrong order and only realised after I had returned to work.
Although mistakes happen, what was most frustrating was the manager's attitude when the issue was raised. The response was dismissive, unprofessional, and showed little concern for the inconvenience caused. I was unable to return to the restaurant because I had consecutive meetings and was left without the meal I had paid for.
This experience has completely undermined my confidence in this branch, and I will not be returning. I strongly recommend that staff training and management standards are reviewed to prevent similar situations in the future.