Enfield - Retail Park - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, January 21, 2015
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was our first visit to the new Enfield Retail Park Nandos, having been regulars to the Enfield Town branch, however this was easier for us to get to ( believe it or not, as my girlfriend took ten minutes to settle on a parking space ). We waited for around five minutes for a table and we were stunned as to how fantastic the customer service was by the two members of staff on the door, and after we engaged in friendly conversation with the pair, Gavin and Tanar, we were at a table before we knew it. This was the best customer service we'd received on the doors of a Nandos before and was a huge plus for us after the reverse situations we've had at the Enfield Town branch, and this was only the first day for Retail!

To be perfectly honest, it was a little too cramped between the tables for two ( which are most of the tables ) and considering this was a self-service restaurant with hundreds of trips for sauces, refills, cutlery, napkins etc hot to mention the runs to the toilets you endure on after an extra hot half chicken.

Speaking of the half chicken, it was a surprisingly tastier and a bit less dry than usual, so for a Nandos lover like myself this was fantastic! My girlfriend had the Beanie Wrap for the first time as she felt it was fitting since embarking to a new Nandos, and she was pleasantly surprised! Are you sure this was a Nandos just opening? We were in the queue for a little while and it was very crowded with people trying to get past all the time, so I think this could hopefully be rearranged. We eventually got to the counter and we were served by a lovely young lady named Yalda who also was very bubbly and friendly considering the opening day stress it seemed the restaurant may have been having.

The design of the restaurant was beautiful, I only hope it can stay as beautiful and clean as it was on the first day! ( fingers crossed )

So I think it's safe to say that we have now converted to Enfield Retail Park Nandos as our new regular, congratulations to the entire staff there for making it a good experience.

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