Edinburgh - Straiton Park - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, September 15, 2018
1.75 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I visited that branch yesterday and the service was horrible. I was really excited when I got there but then my excitement went out the door soon after. The young lady at the tilt told me my wait would be only five minutes as I was taking my order to go. I sat waited fifteen minutes right Infront the tilt. The young lady noticed my facial expression and offered to go see how my order was going. I heard her ask the young guy who was preparing the food and the young lady who was also standing there calling out when the orders were ready, how long again for my order. The guy on the grill responded "it will be ready when it's ready", just then the other young lady said "just say it will be 5 minutes. I was about to cancel my order when the young lady I dealt with at the tilt said to me," I can see he has already put your order on the grill". Then another young lady who also sat information said with very poor customer service, ordered to go usually takes 15 minutes and she went to the other end where they guys were preparing the food. The service was really poor. But what really got me upset was, when I arrived home I noticed one of the chicken wings I ordered had a hole in it and I keep asking myself could they have served me left overs for spite. The only way the chicken wing would have a hole is if one of the tooth pics were placed I there and they only do that when they serve the tables and the chicken liver was extremely salty. Nandos managers please, train your staff on good customer service, because they are they face of your company and the bad/frustrated apples are tarnishing the name/reputation of your restaurant.

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