Durham - Elliott Waters Review

Elliott's picture
How Helpful?: 
Average: 5 (2 votes)
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, August 16, 2014
Time of Day: 
Weekend Lunch
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Entered the restaurant, and was seated almost immediately. The restaurant itself hasn't changed since the last review. This time however, I was sat on the ground floor, so therefore couldn't people watch as well as I managed last time, from the upper level. It appears that in quiet times this area is closed off, with the door leading to this section locked at the time of visit. I was sat in a corner table, situated close to other tables, which are all spaced along a side wall. There are other tables across from this, making up the main dining area. The restaurant itself is very clean, airy, and very Nandosesque, with lovely wood effect ceiling tiles, bright white walls decorated with Nandos artefacts, and Peri-Peri Poems.

I placed my order at the till which was a standard process, nothing exciting or noticeable happened here. Just a standard Nandos till point (with a made up jug of juice and Perinaise pots littered along the desk....) and a standard Nandos service. I collected my cutlery and sauces, which were clean (although the sauce took some persuading to come out the bottle!) and adequate.

The meal took 15-20 minutes to arrive, which was OK, although borderline inadequate considering the restaurant wasn't that busy. The meal itself was delicious. I had ordered a 1/4 chicken with Lemon and Herb spice (it's not really a spice is it), Peri-Peri Chips, and Garlic Bread. Plenty of carbs and bread to soak up the copious amounts of alcohol that were to be consumed afterwards. The chicken was a lovely thick leg, with plenty of meat and Peri-Peri on it. The chips were lovely and hot, nice and yellow, smothered with Peri-Peri salt. The garlic bread was warm, and did the job, although not as exciting as other garlic breads have been. The meal was very tasty indeed, and devoured in a very short space of time!

Overall the trip to Nandos Durham was a tale of two halves. On one half, the poor service and emptiness of the restaurant was disappointing, but brought well and truly back to life by the Peri-Peri Party going on in my mouth as I munched my meal!

The restaurant is located in a small "leisure area" in Durham, next to Prince Bishops Shopping Centre. Having been here before, I knew where it was, and is conveniently located for the City Centre, Theatre, and other drink based establishments. I arrived by train, and subsequently on foot to the outlet. It is advisable to arrive on foot, as parking is not possible nearby, and has a limited number in the City Centre. Train or Park and Ride!

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