Covent Garden - Damien Review

Damien's picture
How Helpful?: 
No votes yet
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, April 27, 2014
Time of Day: 
Weekend Lunch
3 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I visited Covent Garden Nando’s with one friend for a quick meal on a Sunday afternoon. Last time I was here, it was very busy and I was half expecting a wait (in which case we would have instead gone to one of the numerous other places in the area). Luckily, it wasn’t all that busy inside and we got a table straight away. The restaurant itself is mostly underground and cave-like, with lots of different areas. Though there was a lot of free space, the staff were bunching up all the patrons in the same area. While this is probably for ease of service, there were a lot of staff on duty. Bunches of them were standing around all over their place, just chatting. A queue of four people formed at the single open counter while a few other staff stood by talking, and another flicked through his iPhone.

My friend’s food came out quite a while before mine. When I eventually asked where mine was, my receipt was scrutinised in a very untrustworthy fashion. Turns out they delivered it to another table. I was accused of supplying the wrong table number. This slice of customer service was not appreciated, especially as I know for a fact that the blame was on the half-paying-attention guy at the counter, who I had to repeat my order to three times while he had an off-topic chat with a couple of friends in the kitchen.

Food-wise, it was all good. Nice chicken, spicy and chips as you’d expect. I’d come here again, but only because I don’t believe the current staff will stay there much longer.

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