Colchester - Tollgate - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Wednesday, November 23, 2022
Time of Day: 
Weekday Dinner
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Ruined my family dinner on my wedding anniversary. After 20 minutes of wait, we got a table. We placed the order and after 55 minutes we got our foods. the food was so stale, the wrap was soggly already, chicken wings were half coked, burger buns were already dry like from previous night.
When contacted the manager and asked for a paper receipt that I can make a complaint, they said they can't print it as printer is out of ink.
Can you imagine this.
Manager then said we will refund for wrap and other item and they never did.
This is what nando's is!!!!!!
I will be posting this review on all major review sites.

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