Colchester - Tollgate - Anonymous Review

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How Helpful?: 
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Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Sunday, December 9, 2018
Time of Day: 
Mid-afternoon or late evening
2.63 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My wife and I came in, was greeted by a very rude teenage girl. She told us it was a 20 minute wait for a table and a 30 minute wait for food. We sat by the door waiting to be seated. I looked over into the seating area to see how many tables was unoccupied. There was 12 in total. 4 teenage girls stood by the counter talking for 15 minutes. Eventually someone came to take us to our seats. The seats they gave us was one of the seats that had noticed had not been unoccupied. I found this very strange. If a table is free let the customers sit in them.
The tables are right next to each other and when someone is on the the next table, it’s like they are actually on our table. This I feel ruins the experience totally. We had people occupying tables both sides of us and this made feel very uncomfortable. There is only 6 inches between each table. You feel uncomfortable sitting with you don’t know.
There is very many staff working, but a handful of the staff are just standing around talking and doing nothing.
The food however is very nice.
I’ve been to several Nando’s restaurants around the country, this one is by far the worst one I’ve been in. I will not be returning.

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