Canary Wharf - Cabot Place - EmmyCD Review

EmmyCD's picture
How Helpful?: 
Average: 5 (1 vote)
Number of Visits: 
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, September 1, 2015
Time of Day: 
Weekday Dinner
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nando's Canary Wharf Cabot Place is a restaurant my Mum and I regularly visit and we do so because time and time again the service and food is exceptional.

The restaurant is situated about a 5 minute walk from Canary Wharf DLR station at the top level of Cabot Place. To get there: go down the DLR stairs, take the exit by Starbucks and then go up all of the escalators. To the left of the escalator is Nando's. It is very easy to find (and I always get lost in Canary Wharf!).

We were seated immediately as there was no queue and a member of staff seated us promptly. We were sat next to a lovely pair of young boys (around 10 years old) who were having dinner together by themselves. It was a lovely sight to see and it really demonstrates how safe and comfortable this Nando's is.

To the left of us, however, in a booth was an employ stuffing bags of some sort. I understand that this is something that has to be done, but in the middle of customers whilst they are enjoying dinner? It was off-putting and I really think this is something that should be done in an admin room, not in the middle of a restaurant.

My Mum and I looked through the menu and made our choices. Unfortunately there was some sticky substance on my menu which meant I had to go and wash my hands again before eating. I went to order and there was a queue of 5 people. Despite this, only 1 till was open and so it took a while to be seen. Thankfully, a young lady from the kitchen saw this and opened up another till so the queue started to move quickly. The gentleman who took my order was very friendly and patient. I have seen him a number of times and he is always lovely and makes you feel valued as a customer. I had an issue with my order the last time I visited and he sorted it out straight away in an efficient manner.

We waited around 10 - 15 minutes for our food which is quite a wait for this Nando's. When we received our food we immediately started on our sides - creamy mash and corn on the cob for my Mum and I garlic bread and chips for myself. The garlic bread and mash that we started on was lovely, as per usual, and a waiter (not the one that served us) checked up on us. We said that everything was OK because, at the time, it was. Our issue was with the chicken itself and the chips. My Mum ordered the butterfly chicken with Mango and Lime. She does not like spicy food and she immediately commented that the chicken was very hot. She also mentioned that her chicken was dry and not up to the usual standard. I then tried my hot thighs. They taste was right, but they were very shrivelled and had burn marks on them. My chicken was also quite dry. I then went onto the chips. Usually the chips here are juicy and fresh. However, on this visit they were somewhat hard and tasted very much of oil.

I also visited the bathroom during this visit. The bathroom is a unisex one, with cubicles allocated to men and women separately. I went into the cubicle directly in front of me. I like the fact that the cubicles are spacious, with a big mirror and your own sink. However, there was no toilet paper which I discovered, much to my dismay, after I had used the facilities. The floor also needs to be swept as there are many things on the floor and the walls need a lick of paint as there are places where it has come off.

After we had decided to cut our losses and leave, my Mum decided that she was going to mention that she was disappointed with the food on our visit. She spoke to the gentleman who had asked us about our meal whilst we were on our sides. He was very confrontational and we decided to walk away as we did not want to have an argument. We did not want anything from our complaint, we just wanted to say things were not up to the usual standard. He has really made me want to question if I want to return to this Nando's or if my Mum and I will visit one of the many other restaurants in Canary Wharf.

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