Bradford - Leisure Exchange - Anonymous Review

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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Wednesday, March 8, 2023
Time of Day: 
Weekend Lunch
Rating: 
3.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The manager who works there is really friendly. However the other staff not so much.
When we arrived the manager asked about allergies and if I needed the peanuts removing from the bar as they are in an open container. Which was fantastic.
I ordered at the till as I have a peanut allergy the server was a blonde girl with long blonde hair (unsure on her name)
She was very rude.
We had one starter brought out, we sat and waited for the second one, about 5 minutes later I approached the till to enquire about the 2nd starter we were still waiting for.
The blonde girl again looked at me as she was talking to her colleagues in the kitchen (she was helping prepare orders with no hair net/hat or apron, and proceeded to carry on her conversation.
Another employee came out of kitchen to talk to another employee who had just walked in. So I went to the kitchen area myself to ask where the order was, the blonde girl said well the wedges don't take as long to cook (the second order was halloumi which doesn't take long to cook)
I said that I wanted the starters together, the whole point of having a meal together, she rolled her eyes and turned away, I returned to the table
A few minutes later the halloumi was practically thrown at our table and she walked off.
I would like to specify the manager was lovely, but the kitchen/serving staff are rude and not interested in customer service.
The quality of the food was lower than expected, we usually dine at the Halifax restaurant, where they seem to spend more time preparing the food correctly.

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