Bournemouth - Castlepoint

Average Rating: 
3.57 / 5

Staff: 
Average: 5 (2 votes)
Speed: 
Average: 5 (1 vote)
Decoration: 
Average: 4 (1 vote)
Food: 
Average: 5 (1 vote)
Showrooms East
Castlepoint
BH8 9UZ
01202 539972
Halal: 
No
Nearby: 
Parking: 
Gallery

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Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, January 2, 2022
Time of Day: 
Weekend Lunch
Rating: 
2.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

John very rude, even when advised Internet is not working he sent me to go back to table order online. Very rude service, tone of voice, definitely not felt welcome, not coming back when he is on the shift, feel very disappointed and Undervalued! Very disappointed customer!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, July 25, 2021
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Ordered the Bernie burger it was cold, they took the burger away to cook a new one and left the chips to eat. Came back with a new one, ok but still not hot. My advice would be not only to make sure that it’s piping hot, but to serve all meals on warm plates and toast your buns. They are very thick burgers and are probably cooked from frozen. As a company you should refund any meal that is not up to standard.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Saturday, October 5, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Cold broccoli and warm but overcooked chicken. Disappointing meal as we look forward to a Nando's chicken meal. The spinach dish was the only decent dish on the plate.
Second poor meal at Castlepoint.
The service area seemed to be very backed up and slow.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Saturday, October 5, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Cold broccoli and warm but overcooked chicken. Disappointing meal as we look forward to a Nando's chicken meal. The spinach dish was the only decent dish on the plate.
Second poor meal at Castlepoint.
The service area seemed to be very backed up and slow.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Saturday, October 5, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Cold broccoli and warm but overcooked chicken. Disappointing meal as we look forward to a Nando's chicken meal. The spinach dish was the only decent dish on the plate.
Second poor meal at Castlepoint.
The service area seemed to be very backed up and slow.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, November 22, 2018
Time of Day: 
Weekday Lunch
Rating: 
2.63 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Ordered takeaway - The staff were too busy trying to entice me into turning all my regular sides into larges that they forgot the peri salt on my chips and burnt the rest of my food to a complete crisp - DISGUSTING.

Gerry Louis's picture
How Helpful?: 
No votes yet
Author: 
Gerry Louis
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, February 25, 2017
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The 2nd of two Nando's on what was a great visit to Bournemouth. Half an hour later whisks sitting in Creams I would realise I'd lost my phone at some point but I was happy in my bliss. I bought a day rider so I could travel around Bournemouth so I jumped on a bus and it wasn't half an hour til I arrived at this branch from town.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Monday, December 12, 2016
Time of Day: 
Weekday Lunch
Rating: 
4 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I went into Nando's with an old friend who loves Nando's. I on the other hand am sceptical but the special 'Sunset' chicken burger was awesome! Could have eaten another three. A little dark inside but good food and atmosphere.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, February 3, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Food arrived basically as we sat down, always friendly, absolutely perfect

Sabina Ribena's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Sabina Ribena
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, December 23, 2014
Time of Day: 
Weekday Dinner
Rating: 
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Really good chicken today. Whilst it was not my first Nando's visit to this restaurant, I had a few firsts on this visit. Despite being told on mass not to order the mashed potatoes at Nando's as it's not great (and mash being one of my favourite foods) I went for it, after years of hesitations. The verdict - good!! I had such low expectations and was pleasantly surprised. I can now add peri peri sauce to one of my favourite foods. I ordered a 1/4 chicken, mash and corn on the cob.

Damien's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Damien
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, September 13, 2014
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Bournemouth was the 81st stop on our Nando’s Quest and a place I hadn’t been to for almost ten years. After some time beside the seaside, we had a look to see where the Nando’s was and it was absolutely nowhere near the sea. Half of us drove and half of us bussed (return £2.20) to retail park a few miles outside of the centre.

Sabina Ribena's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Sabina Ribena
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, December 23, 2013
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nothing to write how about but a good average Nando's experience.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, July 27, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It was exceptional service and the food was amazing, will definitely be returning as soon as possible :)

Pompey Ranger's picture
How Helpful?: 
No votes yet
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, October 29, 2011
Time of Day: 
Mid-afternoon or Late Evening
Rating: 
2.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

After a Hockey game in the area we decided to call into Bournemouth to hit it off our list. It's situated on the edge of a large out of town shopping centre. Being a saturday afternoon the traffic approaching was diabolical and we spent quite a while sat in queues.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, July 20, 2011
Time of Day: 
Mid-afternoon or Late Evening
Rating: 
4.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender,piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was my first visit to Nando's Bournemouth but boy was it a great one. It is right opposite the cinema and has free parking a chicken bone's throw away. The food was delivered lightening fast and the decor was stunning...for a Nando's. It is a must for any Nando's enthusiast who happens to find themself in Bournemouth on a rainy Wednesday afternoon. On an interesting note, I was ordering for two as I'm no loner! I ordered two fizzy drinks.

Ryan's picture
How Helpful?: 
No votes yet
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, July 20, 2011
Time of Day: 
Weekday Dinner
Rating: 
4.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This is located on the Castlepoint Shopping Park in the East Village. Just be aware if you follow sat nav (or at least my sat nav) the post code takes you round the back of the industrial estate to the deliveries entrances. Otherwise, a few mini roundabouts where you have to come back on yourself gets you to the East Village parking, which is right outside Nando's front door.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
50+
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, April 27, 2011
Rating: 
4.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The atmosphere in this branch is always great - thats why we keep going back for more (and more... and more!) Always perfectly cooked, and just the right amount of sauces. Brilliant!

Marc RYN's picture
How Helpful?: 
No votes yet
Author: 
Marc RYN
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, April 12, 2011
Time of Day: 
Weekday Lunch
Rating: 
4.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's was easy to find using satellite navigation even though it is in a shopping complex, something which has proved to be a problem in the past. The branch is visible from the road and parking is rather easy as there is free parking right outside the branch in the rather modern Castle Point Shopping Park. Other outlets in the immediate vicinity include Orange, Marks and Spencer, Asda and B & Q.