Bolton - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, March 21, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I ordered Butterfly Chicken, Chips, Garlic Bread and peri peri salt I had been told the wait on my meal would be about 20 minutes as they had run out which I didnt mind waiting for. My friend ordered his also which was half a chicken, chips, garlic Bread and peri peri salt so we would expect them to come at the same time. After several drinks we had waited about 30-40 minutes after being told it would be here in 20 minutes so I decided to go up and ask what was going on. I asked a member of staff, he asked me for my receipt and went and gave me my food right from under the hot lamp I don't know how long it had been there for? So I sat back down with my food and my friend still hadn't got his when I try to eat a chip it was cold so I told a woman that was going to the next table, she said she would sort it out so she took mine away and my friend asked were he's was she then came back with mine got this time! She told my friend they didn't have any half a chicken or they had forgot to put it on one or the other I dont know how long it would of took before myself going up or him asking for them to bring it? So she said I can give you two boneless chicken legs and some complimentary chicken thighs. When his meal had come about 5-10 minutes after I allready had mine it didn't have peri peri salt like the order said. To say it was at 10pm at night and only a few people was in I think it is poor service and this needs to be sorted out I wouldn't like to be going here at peak times!

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