Bolton - Middlebrook - Anonymous Review

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, March 17, 2018
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Manager Danny fisher wasn’t helpful, we waited for 4 meals and only received 2, the other 2 was 20 minutes after. After which we was told they had lack of communication, unexceptable. The staff working Leanne smith and Ebony Aldred didn’t seem to help and seemed to be part of the lack of communication. However, Luke Evans was extremely helpful and very polite. He provided us with a solution, offered us free drinks and deserts. Further he actually got us the drinks which is usually self service. Give him a pay rise and a promotion. Luke is by far the best staff at Bolton Nando’s.

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