Bath - Vaults - SVC Review

SVC's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Friday, November 1, 2013
Time of Day: 
Weekday Lunch
Rating: 
1.88 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I didn't like that none of the Nando's logos were present. I didn't enjoy the waiting time before we were able to enter. I didn't enjoy the cramped table location. I was shocked to find a cascade of smelly water dripping from the ceiling onto my head and food. One ice cold droplet even fell down my back. How could I possibly focus on my newly updated medium chicken status whilst shivering to my core?! Once we had told staff that I was freezing and soaked to the skin, they pointed in the direction of a table, said this always happened and made no attempt to help us move our things. After that, my experience could not be salvaged and due to the poor position of the tap in the lavatory and its automatic nature, as i walked in, my bag immediately got utterly soaked as water poured deeply into it without my knowledge. All round poor excuse for a Nando's.

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