Aberdeen - Belmont Street - Anonymous Review

I’d like to first of all state that I have been coming to Nandos since they opened in dublin in 2011 (at least once a week On the 26/01/23 I went with my sister & wife. We all had our own Nandos membership chilli cards. My card had 10 red chillis on it which made me entitled to a free whole chicken. I went to the till to order for each of the 3 of us using our cards . I was served by a manager who I believe was Eastern European, the name on the receipt was Mirna, but I’m not sure if that is in fact in name & that’s why I have highlighted that he was Eastern European & a manager. Long story short, he couldn’t see on the system that I was due a whole chicken, I explained tho him that I was and that even the Nandos app on my phone showed it. He was quite dismissive & if I’m honest didn’t seem interested in helping. Everything question I had for him regarding the points his response was “ I don’t know how the points work” I didn’t wana argue with him so I just paid for the meal (which should have been free, aprt frm the sides). I saw another manager , short Irish lady, explained the situation to her, she took my chilli card scanned it & saw that I was in fact eligible for the free chicken , she apologised to me & refunded me for my meal. She was extremely pleasant to deal with and was really helpful & seemed genuinely sorry for the mix up. While this interaction was taking place Mirna came over & tried to lie by stating I had come with a bunch of Nandos cards & I didn’t know which one i was using, I put him in his place right away & explained there was 3 of us there & we had 3 cards. If a manager doesn’t understand how the chillis points work then how do they expect their staff to understand .. this guy needs to be retrained on how to deal with customers & not be soo dismissive otherwise you will loose loyal customers. This is reference to your Dublin mary street store.