18th Street - Pompey Ranger Review

Pompey Ranger's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Time of Day: 
Mid-afternoon or late evening
Date of Last Visit: 
Friday, August 23, 2013
Rating: 
1.88 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

This store is in the city centre and I headed here for a late supper but was surprised it was still busy though this may be due to it being the night before the MLK 50th anniversary march in Washington. I joined the queue and waited to get a table. The store has a fair amount of decoration with the front part of store being double height, the mid section being split between double height for the serving counter and tills with a mezzanine floor over a row of seats, at the back toilets and stairs to the upper mezzanine floor and a back room laid out like a library.

Eventually I was seated opposite the tills on the table adjoining the waiting for take away orders so meaning I had a different group of drunks sat next to me every few minutes. I went to use the toilet before I ate and found it was a singular loo with a urinal right next to toilet, however since this was the only male toilet in a busy restaurant I found the people inside hadn't locked the door. There were 2 sailors sharing the toilet bowl and another person using the urinal and a couple of other people waiting in the room which could have been split into cubicles and urinals. The sinks tap was broken (and looked like it had been for some time) so it's fortunate they have a sink in the main body of the store esp as it smelt and looked like it had been used as an over flow urinal.

The wifi wasn't working in store either even though advertised on my receipt. When my chicken breast came out it was mangled and burnt, the small cold portion of chips was served in a little bowl, the only place in America I found this. The staff run past and ignored me and never checked on me or cleared my plates at the end and even though I was only opposite the till couldn't get their attention.

I was glad to get out of this store at the end as I don't feel it was living up to the high Nandos standard.

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