Metro Centre - Blue Mall

Average Rating: 
3.59 / 5

Staff: 
Average: 3.4 (5 votes)
Speed: 
Average: 3.2 (5 votes)
Decoration: 
Average: 3.5 (4 votes)
Food: 
Average: 3.3 (4 votes)
Blue Mall
Metro Centre
NE11 9YZ
0191 4610014
Halal: 
Yes
Nearby: 
In the Metro Centre is an Odeon cinema, a Namco Funscape bowling alley/bar/dodgems/arcade and just about any shop or restaurant you can think of. The Metro Centre has its own train station too.
Parking: 
This Nando's is located within the Blue Mall of the Metro Centre, so has its own designated parking, but really you can park in any of the coloured car parks (surface and multi-storey) and you have a short walk from wherever you park. For this one, if you can park on the ground floor of the Blue multi-storey and walk through Home Sense/TK Maxx, Nando's is right there. The parking is free and there are thousands and thousands of spaces.
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Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, December 20, 2023
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Me and my daughter had wraps I had coleslaw my daughter had rice but both started to be sick around 3 hours after but felt weird straight after eating. It is now 4 in the morning and both are vomiting, which is very strange as this is all we ate last night.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, February 3, 2023
Time of Day: 
Weekday Dinner
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I was not able to do an online order with a gift card so I phoned the store and Lucy was able to help over the phone and welcomed in store friendly!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, June 19, 2021
Time of Day: 
Weekend Lunch
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Amazing service. Tried the new rainboe sald was the nicest salad i think i have ever had. All the staff were lovely, first time we have ever been to Nandos and will definitely be coming back.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, March 9, 2020
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We had the chicken on the bone, Pitta and nandino meal. Polite and friendly service provided by the staff, manager was very friendly and helpful as well, food was good.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, January 22, 2020
Time of Day: 
Weekday Lunch
Rating: 
2 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

When I had my Nandos, I felt ill afterwards. Think it may have been something to do with the chicken as it was hard and burnt. My boyfriend also felt ill and we were both sick. It was my birthday, just wish I had some compensation for the way things occured as it could have been food poisoning we both encountered.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
Date of Last Visit: 
Saturday, June 29, 2019
Time of Day: 
Weekend Lunch
Rating: 
4.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Hadjy was a really nice worker! Very generous and a great laugh! Would defo come back because of him

Anonymous's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, November 14, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Half chicken, best nandos chicken I've ever had!

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, July 4, 2015
Time of Day: 
Weekday Lunch
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Chicken burger with chips and pri pri salt, garlic bread and a side of rice

Elliott's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Elliott
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Monday, April 21, 2014
Time of Day: 
Weekday Lunch
Rating: 
2.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Decided to have a trip to the Metrocentre, and thought this would be a perfect opportunity to use the free chicken that I had won in the monthly review competition. I've only been to the Yellow mall outlet, so a trip to the Blue mall was in order.

What a disappointment.

Kate Hedley's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Kate Hedley
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Monday, April 21, 2014
Time of Day: 
Weekday Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I can't say I was expecting Nando's to be empty and extra-fast today; it is, after all, a bank holiday. It's also a really nice day outside, so it's almost a shame to be sitting inside - but hey. Nando's is worth it. Right?

Well. Usually.

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Monday, December 9, 2013
Time of Day: 
Weekday Lunch
Rating: 
3.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's is located within the Blue Mall of the Metro Centre, so has its own designated parking, but really you can park in any of the coloured car parks (surface and multi-storey) and you have a short walk from wherever you park. For this one, if you can park on the ground floor of the multi-storey and walk through Home Sense/TK Maxx, Nando's is right there. The parking is free and there are thousands and thousands of spaces.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, June 1, 2013
Time of Day: 
Weekend Lunch
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I was very impressed by one of your waiters, she really gave me a warm welcome and showed me round the menu and gave me a perfect reason to love nandos. Her name was Ashleigh and she had red hair absolutely amazing girl and thanks to her when I come up to Newcastle again I shall be coming to your place again and hopefully she will be working because it was amazing. Personally I think you should give her employee of the month! Best waitress I've seen and served me in ages! Thank you!

Pompey Ranger's picture
How Helpful?: 
No votes yet
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, January 6, 2012
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.75 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where is the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I have been to the Metro centre on numerous occasions but still find the parking and one way system confusing so always end up in the yellow car park. Parking is free and there are many many spaces at this large shopping complex complete with cinema. The one I have been previously to is easy to get to from the yellow car park and is the Garden walk Store. Today I was venturing to the Blue Mall store as Marc had asked me to and I will hit the Gate another day.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
50+
Date of Last Visit: 
Wednesday, May 11, 2011
Rating: 
3.88 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Great service, reason why I keep going back time after time. Only go to the older Nando's in the Metro Centre, not too keen on the new one

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
50+
Date of Last Visit: 
Monday, May 2, 2011
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This is an amazing restaurant! The team are so friendly and approachable and recognise me as a regular now. I've seen them all gather together and sing Happy Birthday to customers, assist elderly customers to the toilet and generally go above & beyond what you would expect of Restaurant Staff. Restaurant is always spotless and the food is always faultless. 100% my favourite nando's!!!

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, April 23, 2011
Rating: 
1.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Having been there before, I was very disappointed this time at how rude some of the staff were. It was pretty busy when we got there and we were sat at this table that hadn't been wiped properly, there was food on the floor and after I asked the host to wipe it for us she left it half wet. We waited over half an hour for our food and when it finally came it was cold, part of the mash it was cold (I think it was frozen!) so sent it back and had to wait another 15 min.